(Under Construction)

In this section, you’ll find various topics about how to use the GLUG website. Most common questions are answered in the FAQ below, but check the other items in the menu bar above if you’re after something specific.

Frequently Asked Questions

1. Help! I can’t remember my login details!
   If you know your username, then you can request a password reset by clicking on the “Lost your password?” link on the login page.
   If you can’t remember your username, then use the Contact Form to send us a message (choose “Website problems”), and we’ll reset it for you.
2. How do I change my registered email address?
   Log in to the website, and click the “Profile” link in the members area. Type in your new email address, and then click the “Update Profile” button. (Note: Some Committee members will find their profile page under the “Users” link.)
3. How do I stop my name from appearing on posts and comments I make?
   By default, the website will display your username on your posts and comments. If you want to change it, go to your profile page, and change “Nickname” to something else. Now save the change, and go back to the same page, and you should be able to select your Nickname from the “display publicly as” drop-down list. Don’t forget to Save again after you’ve changed the list item.
4. I’m getting too many emails from GLUG - how do I stop them?
   By default, all members are emailed every time a new post is published on the website. However, you can choose only to receive emails for the categories of posts you’re interested in. Go to your profile page (as described above), and at the bottom of the page you’ll find a section titled “Subscriptions”. Untick the categories you’re not interested in. N.B. You can’t unsubscribe from the “Club Announcements” topic - if you really don’t want any emails, then use the Contact Form to send us an email (specify “Website problems”)
5. When I click on the post title in a GLUG email, the webpage says “Sorry, no posts matched your criteria”
   This is usually because you’ve received a members-only post, and have not previously ticked the box on the login page which says “Remember me”. Only logged-in members can read members-only posts - click on the “Login” link, and then return to the home page, and you’ll see the post. (Members only posts have a little padlock icon next to the title).
   The other reason this can happen is because the post has been deleted - sometimes, if someone posts an item twice, we’ll then delete one of the duplicate items, which means that the email link doesn’t work.
6. I’m interested in one of the Events on the Events Page - how do I find out more?
   If you’re a club member, log into the website, and then return to the Events Page - you should now see Contact Information for each event. You can also register your interest for an Event by clicking on the tick in the right hand column - this doesn’t commit you to attending, but it lets other members know who else is Interested - if you hover the mouse over the smiley faces, you’ll see peoples’ names pop up.
   If you’re not a club member, then please send us an email using the Contact Form, and we’ll get back to you.
7. Can anyone write a post for the website?
   We encourage all club members to use the site to inform others about dive-, or GBLT-related events. For more details on Writing Posts, click on the Menu link above.
8. I left a comment on a post - Why doesn’t it show up on the website?
   We use a sophisticated Spam-checking program to check all comments before they appear on the website. If the Spam checker isn’t sure that your comment is genuine, it will pass it to the webmaster for moderation - so it may take a day or so before your comment appears. GLUG members should log in before posting comments - the Spam Checker looks much more favourably on comments from logged-in users.
9. When I tried to leave a comment, I got an “Error 403″ page, with a Technical Support Key
   Again, this is the Spam checker. As well as checking the content of your comment, it checks various other things designed to weed out Spammers. However, it’s not infallible. If you’re getting an error page, then please send an email to the address on the error page (NB: don’t click on the email address, type it manually into your email program, replacing the “at” with “@”). Make sure you include the technical support key in your email.
10. When I click on the “Show comments” link, I just get a little moving icon, but no comments
    Certain firewalls may block the javascript files that the website uses to expand the comments. If this happens to you, just click on the title of the Post, and you’ll get a single page showing just that post and its comments - that page doesn’t use Javascript, so you should be able to see it.
11. Do I have to fill in my personal details (address, phone number, etc.) ?
    No, but it does make our life easier if we need to contact you. Those details are only accessible to GLUG committee members, so you’re not giving your details to the whole world, however, we realise that members may have concerns about web security, and will choose not to provide these details. We would ask, however, that you fill in your Dive Qualification,your next of Kin, and your numbers of Warm and Coldwater dives, since this helps us to plan Dive trips.
12. Can I upload photos to the Gallery?
    Yes! We’re always happy to have more photos of Dive trips or GLUG Social events! For detailed instructions, click on the “Gallery Help” link above.